You access Minikai using a secure account created by your organisation. Each person has their own login, so activity can be traced, audited, and managed appropriately.

In most organisations, sign-in works through one of the following:

Once signed in, you only see the information and tools your role allows. This means people can do their work without being exposed to information they don't need. Learn more about roles and permissions →

If you leave an organisation or change roles, access can be updated or removed without affecting anyone else.

When you first sign in — or when our terms are updated — you'll be prompted to review and accept the Minikai Terms of Service and Privacy Policy. This step ensures transparency about how your data is handled and must be completed before you can continue using the platform.

The prompt will appear automatically. Simply review the terms and click Accept to proceed. If you have questions about the terms, contact your Workspace Admin or message us.

To protect sensitive information, Minikai supports Multi-Factor Authentication. MFA adds an extra layer of security by asking for a second form of verification after your password — so even if a password is compromised, unauthorised access is still blocked.

Your organisation can choose when and how MFA is enforced, depending on their policies and risk settings.

Minikai works on:

As long as you have a supported, up-to-date web browser and an internet connection, you're good to go. This flexibility supports real-world care work — whether you're in an office, working remotely, or supporting people in the community.

If you're having trouble signing in, check with your workspace admin first — they can verify your account and role. You can also message us through the Help Desk in the app or on this page.