Why Minikai exists
In care settings, time is precious. Yet large parts of the day are often taken up by navigating systems, finding information, and documenting work that's already been done.
Minikai exists to reduce this burden. It supports staff with the parts of work that take time but don't require human judgement — so people can focus on care, relationships, and outcomes.
Minikai and Minis
Minikai is the overall platform. Within Minikai, you use Minis.
A Mini is a person-centred AI agent, focused on one individual's data. Each Mini brings together the information that has been connected for that person and provides responses grounded in that specific context. Learn more about what a Mini is →
Minis support staff by offering personalised responses, which may include:
Plain English explanations
Multilingual responses, where supported
Clear summaries tailored to the question being asked
Each Mini reflects existing permissions and access rules, ensuring information is shared appropriately.
How Minikai returns time back to care
Minikai saves time in three key ways.
Information retrieval
Minikai makes it easier to find the right information without searching across multiple systems or documents. Staff can ask questions in natural language and get answers grounded in approved data. See good practices for asking questions →
This reduces time spent looking for information and lowers the risk of missing important details.
Writing assistance
Minikai helps with drafting and refining written work — notes, summaries, communications, and more. This reduces repetitive writing while keeping language clear, respectful, and aligned with care standards. See how email drafting works →
Staff remain responsible for reviewing and finalising all written outputs.
Decision support and analysis
Minikai helps staff make sense of complex information by summarising, comparing, and highlighting what matters. This supports clearer thinking and more confident decisions — without replacing professional judgement. Learn how to break down complex questions →
For example, a staff member might use a Mini to quickly understand recent changes in a person's situation before a shift.
How Minis work
Minis read and interpret the data they've been given access to, then respond in natural language. They can only use information they're connected to, and their responses reflect the quality and completeness of the underlying records.
Every response includes citations linking back to the source records, so you can always verify where the information came from.
Safety, privacy, and responsibility
Minikai is designed for care environments where trust, dignity, and duty of care are essential. That means:
Minis only access approved data
Existing permissions and group access are respected
Limitations are intentional and visible
Minikai supports human judgement — it does not replace it
Minikai is a support platform, not a decision-maker.
What Minikai is not
Minikai:
Does not replace professional judgement
Is not a source of truth on its own
Does not invent or assume information
Important decisions should always be supported by original records and professional oversight.
ℹ️ Good to know: For a comprehensive overview of Minikai's design principles, safeguards, and known limitations, see the Minikai System Card. A system card explains how an AI system is intended to be used — its purpose, capabilities, limitations, and the safety measures in place.
Need help?
If you'd like more information about Minikai, message us through the Help Desk in the app or on this page — or contact your workspace admin. We're here to help.