💡 Tip: You can explore our full security, privacy, and compliance position — including certifications, incident response, and uptime history — at our Trust Centre.
Keeping your data safe and secure
You work with sensitive personal information, and Minikai is designed to support that responsibility with care, transparency, and security.
Built for the sector: Minikai is designed for regulated care environments like NDIS, aged care, and community services.
Purpose-built for Australia and New Zealand: Our policies and systems reflect the laws and expectations in your region.
Transparent by design: Every access to your data is logged, and you stay in control of who sees what — always.
Compliance
Minikai complies with:
Australian Privacy Principles under the Privacy Act 1988 (Cth)
Information Privacy Principles under New Zealand's Privacy Act 2020
These frameworks guide how we collect, store, use, and share personal and health information — and we build Minikai to exceed them wherever possible.
How we protect your data
Data privacy
All data is encrypted in transit and at rest. We monitor access continuously, and you'll always know who accessed what — and when.
Data sovereignty
All data is stored in secure Australian data centres, meeting both Australian and New Zealand privacy requirements.
User access management
Only authorised team members can access sensitive information. Minikai supports:
Role-based permissions that control what each user can see and do. Learn more about roles →
For Enterprise teams: Single Sign-On (SSO) for secure, simplified login using your organisation's identity provider, and automated provisioning (SCIM) to manage user access as staff join or leave.
Every action is tracked, and only authorised team members can access customer data.
ℹ️ Good to know: Minikai does not use your data to train public AI models. The information your organisation provides is used only to power the Minis in your workspace. For more on how the AI works, see How Minikai's AI works.
Need help or have a concern?
If you have questions about security or privacy, or want to report an issue, message us through the Help Desk in the app or on this page — or contact your workspace admin. We take every concern seriously.