See our Trust Centre
You can explore our full security, privacy, and compliance position. Including certifications, incident response, uptime history and more at our Trust Centre.
Keep your data safe and secure
You work with sensitive personal information, and Minikai is designed to support that responsibility with care, transparency and security.
Built for the sector: Minikai is designed for regulated care environments like NDIS, aged care, and community services.
Purpose-built for Australia and New Zealand: Our policies and systems reflect the laws and expectations in your region.
Transparent by design: Every access to your data is logged, and you stay in control of who sees what, always.
We comply with:
Australian Privacy Principles under the Privacy Act 1988 (Cth)
Information Privacy Principles under New Zealand’s Privacy Act 2020
These frameworks guide how we collect, store, use and share personal and health information and we build Minikai to exceed them wherever possible.
How we protect your data
Data privacy
All data is encrypted in transit and at rest. We monitor access continuously, and you’ll always know who accessed what, and when.
Data sovereignty
We store all customer data in secure Australian data centres, which meet both Australian and New Zealand privacy requirements.
User access management
Only authorised team members can access sensitive information. We support:
User role based permissions
For Enterprise team we also offer Single Sign-On (SSO) – secure, simplified login using your organisation’s identity provider and automated provisioning (SCIM) – automatically manage user access as staff join or leave.
Only authorised team members can access customer data and every action is tracked.
Need help or have a concern?
If you have questions about security or privacy, or want to report an issue, please contact our Help Desk on this page or in-app or your workspace admin. We’re here to help.